I tried to set up a typekey or typepad account-could not. So I will post to my blog instead.
We have all thought our transaction was over only to find that we skipped something in the interview.
Sometmes I feel like the"Spanish Inquisition" from Monty Python with patrons. But maybe that is what is needed to be able to pull out of a patron what they cannot express until further prompting reveals what they are really looking for.
Key question would have been-What is it you want to know about Chesapeake Bay Retreivers?
We have all been guilty of assuming that a patron actually wants what they are asking for. We have to learn how to pry their question out of them in a friendly way.
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3 comments:
Hi Judy,
I had to laugh at the "Spanish Inquisition" reference. Wasn't that where the Spaniard kept revising the number of tools at his disposal? I do sometimes feel like that when conducting a reference interview. As new things occur to me I keep adding new questions. It's more effective than not asking, but I do feel like an idiot sometimes!
Thanks Laura, someone "gets" my humor.
Judy
I think you've got it when it comes to verifying the question and why!
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